Gamification is a business strategy which applies game design techniques to non-game contexts to drive user behavior.
what is non-game context mean here is some objective other than success in the game like business impact, Social impact, personal improvement etc.
Why Gamification:
Why Gamification:
Let us look at different areas of it:
It's broadly divided into three areas:
1.External - Marketing, Sales, Customer Engagement
2.Internal - HR, Productivity enhancement, Crowdsourcing
3.Behaviour Change - Health and wellness,Sustanibility, Personal finance.
Market segmentation of gamification:
Market segmentation of gamification:
Before moving on applying gamification to banking as a domian our inspiration comes from the positive results it got when applied by many companies with increase of sales, productivity improvement and health and wellness improvement.
Keeping in mind the positive impact of applying game design techniques in non -game contexts we can apply the same to banking. we are here exploring applying gamification to a bank website where some thousands of customers uses internet banking everyday.
While considering gamification techniques banking has it's own regulations:
•Record
Keeping
•Reserve
Requirements
•Currency
manipulation
•Anti
–fraud
•Money
laundering
•Consumer
Protection
•Taxation
and accounting
We here describe few areas where gamification can be applied in an internet banking website.
Although every bank offers its users some pricing plans that increases the chance of banking with their bank, our gamification techniques will have a bigger impact.
User login to their internet banking website and how does it will be if user experience of the
site having points he gained for his accounts maintenance, considering record of paying debts
within timeline, his awareness on security initiatives by their bank to protect their customers
information that is part of anti -fraud and money laundering which are serious problems in today's
world.